EAP Consulting Policies
All Employee Assistance Professional (EAP) services provided require prior authorization, as services are being paid by a Third Party, the Employer. Services covered include EAP Assessment and Referral and Counseling, SAP Services, Management Consultation and Coaching, Critical Incident Stress Debriefings, Employee and or Management Training, Brown Bag seminars, Workforce Reduction Support and Health Fair Representation.
For the Employee
For the Employee
If you were referred to us for services through your EAP, please give us a call to schedule your first appointment. If you would like to schedule with us using your EAP benefit, please contact your EAP directly first to request an authorization and have it faxed to us prior to your scheduling your first appointment. Please make sure this authorization includes how many sessions your EAP will cover and what your authorization number is, along with the date range that it is active. After your authorization has been provided, feel free to give us a call to utilise your free sessions. If we are not a participating provider for your EAP, please let us know and we will attempt to obtain a temporary contract for your services. Alternative arrangement for payment may also be made, such as billing via your insurance or private pay, or you can request from your eap a referral for another provider who is in their network. Please keep in mind the 48 hour cancellation policy and have all of your forms and authorizations prior to your first appointment.
For EAP Referrals-From the EAP
If you are calling from an EAP referring an employee to our office and want to verify that we are able to accept the case, please send an e-mail to firstname.lastname@example.org for the fastest response with the following information:
- Name of EAP, Case Manager and Phone Number
- Reason for Referral
- Time Constraints (to be aware of and/or scheduling needs to be accommodated)
- Case No. and No. of Sessions Approved, Dates of the authorization
- Referral Type: (mandatory, suggested or self-referral, SAP, On-Site Services, CISD, etc).
We will quickly verify with you that we are able to accept the case and assign an appropriate in-network provider based on the client and EAP’s needs. In addition, we will let you know if we are unable to accommodate the needs of the case.
After the case has been linked to one of our providers, please direct the client to contact us to schedule their first appointment at (480)252-5152.
Critical Incident Stress Debriefing/Diffusing
Critical incidents are traumatic events that cause powerful emotional reactions in people who are exposed to those events. The most stressful of these are line of duty deaths, co-worker suicide, multiple event incidents, disaster or terrorism, delayed intervention and multi-casualty incidents and more, sadly.
What is a CISD?
CISD (Critical Incident Stress Debriefing) is a theoretical approach designed to help employees and organizations deal with traumatic workplace events to assist affected employees gain a sense of calm and peace in their work and home settings as soon as possible. Traumatic events at work can raise stress levels dramatically in a short period of time, affecting employer liability, and employee productivity substantially. Some examples of Traumatic events can include a robbery, workplace physical accident or death, co-worker death by suicide, co-worker illness, National Disaster, such as 911 in New York City, affected all accross the US.
The type of intervention used depends on the situation, the number of people involved, and their proximity to the event. The optimum is a three-step approach that addresses the trauma at various stages of progression: defusing, debriefing, and individual follow-up.
Step 1: Diffusing
Diffusing is done on the day of the incident before the affected employee(s) have a chance to sleep. The diffusing is designed to assure the person/people involved that their feelings are normal, tells them what symptoms to watch for over the short term and to offer continuity of care if needed beyond the diffusing. Diffusings are limited only to individuals directly involved in the incident and are often done at the scene of the event. They are designed to assist employees and management in coping in the short term and address immediate needs.
Step 2: Debriefing
Debriefings are usually the second level of intervention for those directly affected by the incident and often the first for those not directly involved. A debriefing is normally done between 48- 72 hours after the incident and gives the individual or group the opportunity to talk about their experience, how it has affected them, brainstorm coping mechanisms, identify individuals at risk, and inform the individual or group about services available to them beyond this debriefing.
Step 3: Follow-Up Care
The third step is to follow up with employees and management the day after the debriefing to ensure that those affected are safe and coping well or to coordinate additional counseling services that may be warranted. Long term, the goal is to minimize the chance of this developing Post Traumatic Stress Disorder.
Step 4: Resolution
The important final step is Resolution. Our Team members generally reach out after a week following the debriefing as a check-in.
Please contact us at (480)252-5152 to discuss how we can benefit of your workplace should there be any kind of Traumatic incident in your company. We are here to help you and your employees thrive!